 |
 |
 |
What is "by the bed" leasing?
Kūlanaa’o leases are "by the bed" which means that each bed space in an apartment has a separate lease agreement. Each resident is only responsible for the rent on his/her leased bed space. If one roommate moves out, the remaining roommates are not responsible for the exiting roommate's rent or any related damages. All roommates are equally responsible for common area damages and/or common utilities.
|
|
How does the Wait List work?
Students who sign early in the year - when current residents have not yet given notice to move out for the following year and/or when residents lease without roommates - will sign a lease for a Unit without a specific Unit Number. They will then be put on our Wait List by the date that they signed their lease.
This is a binding lease agreement requiring all of the same responsibilities and fees due under an assigned lease. Once the community is aware of an available apartment/bedroom for individuals on the Wait List, or once there are enough roommates to match into an apartment, individuals are then assigned to their specific apartment/bedroom and must come to the office to initial their Unit Assignment Addendum.
|
|
When will I be assigned an apartment if I am on the Wait List?
Unit assignments for residents with pre-selected roommates will take place one week after the renewal campaign ends. Once assignments are complete, the community staff will mail each incoming resident a letter detailing the move-in date, rental amount, address, etc.
|
|
How big are the apartments ?
Typical unit is approximately 780 sq. ft.
Typical Bedroom is approximately 264 sq. ft.
Typical Kitchen and Living Area 264 sq. ft.
|
|

Do you offer Roommate Matching?
Yes. Residents who are interested in finding a roommate will need to fill out a Roommate Matching Form. This form is designed to assist the community staff in the challenging task of trying to match roommates with similar interests. This form asks for information such as major, classification, hobbies, pets, study habits, etc.
|
|
What do I do if I don't like my roommate?
We know that the transition to a new apartment, with potentially unknown roommates can be challenging. The community staff does its best to try to match interests and apartment preferences, but unfortunately we cannot guarantee that everyone will able to co-exist. Should there be differences that simply cannot be worked out, residents are able to transfer, dependent on availability (a transfer fee may apply).
|
|
How do I pay my rent and when is it due?
We offer the convenience of paying rent several months in advance when you pay on a semester basis. For semester payments, rent is due on the first day of the month. Alternatively, you may pay your rent monthly. Monthly rent is due on the first calendar day of each month and must be deposited to our on-site office.
Rent should be paid with a personal check or money order and must include the resident's name and apartment number. Rent can also be paid with a credit or debit card. There is a three percent fee for credit card transactions.
|
|
Can I pay my rent online?
Yes, we will offer the convenience of paying online by Credit Card, or by Auto Debit (ACH) directly from your checking or savings account
.
|
|

| SECURITY, INSURANCE AND MAINTENANCE
|
What type of building security is offered?
Ensuring your safety is a cooperative effort. Our policies and lease agreements are written with your comfort, convenience and safety in mind. However, you must take an active role in securing your home, property, and most importantly, yourself.
Our staff and community make no representations or warranties that the premises are secure from theft or any other criminal activity perpetrated by any resident or others. Security officers, to the extent that they may be on the premises, and other security facilities provided, are primarily for protection of our property. We cannot guarantee the effectiveness of any such security officers or facilities as a deterrent against any criminal activity, damage, or injury to resident or any guest/visitor and their personal property.
|
|
Is there insurance coverage in the event of a fire, theft or
natural causes? Does my lease provide coverage for my belongings?
Resident's or guest's personal
property and vehicles are not insured under the
apartment lease agreement unless due to
management negligence. We strongly recommend
that residents purchase renter's insurance
against loss or damage due to fire, theft,
vandalism, rain, water, criminal or negligent
acts of others, or any other cause. Renter's
insurance is relatively inexpensive (typically
less than $20/month) and can often be secured
through your automobile insurance carrier or
your parent's home-owner's policy. During
extended periods of absence, it is always a good
idea to make arrangements with a neighbor,
friend or roommate to periodically check your
dwelling for fire hazards, broken water lines or
other potential hazards that may arise in your
absence.
|
|
What if my bedroom or apartment needs Maintenance?
|
For your convenience, non-emergency service requests can be submitted in any of the following ways:
-
Stop by the office and our staff will complete a service request form. Staff are available at the front desk Monday-Friday 9am to 5pm.
-
Call the office during business hours. After hours you may leave a non-emergency service request on the answering machine
-
Email your maintenance request to the apartment community at Maintenance@kulanaao.com (please be as specific as possible regarding the location and actual problem). The property manager will review the requests daily.
Our goal is to respond to work orders within 48 hours! For emergency situations (water leaks, and back-up's, non-functioning AC/heat during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire) we are available 24/7! During business hours, call the manager's office - do NOT leave a message or send an email. After-hours, call the office and the prompts will lead you to an operator that will page the appropriate property personnel to respond to your situation.
|
|

What if I need to break my lease or don't return for the spring or summer semesters?
We do not offer any type of lease buy-out. However, at management's discretion, residents may assign the lease for their bedroom to a new resident, provided the new resident meets the our approval standards. Though the staff may assist you in finding a new resident, ultimately, the responsibility is yours (check with our office regarding policies and potential fees).
As a professionally managed and operated facility, we pride ourselves with handling every customer's needs as individuals while following the letter and intent of our written lease, policies and procedures, rules and regulations, and of course all state and federal housing guidelines.
|
|
When do I get my security deposit back?
Your security deposit is retained until after move-out and may not be applied to your last month's rent (see your Lease Agreement for details). After you move out, your deposit may be applied to any outstanding rent, late fees, or for any costs incurred to return the apartment to the original move-in condition, less wear & tear.
A deposit disposition will be mailed to you. All correspondence will be mailed to the last known address, so it is important that you inform us of your forwarding address upon move-out.
|
|

What furniture is provided?
We offer fully furnished apartments. A typical apartment includes a lounge chair, sofa, coffee table, end table, and dining table with seating. Bedrooms are typically furnished with a bedroom set. Our apartments come fully equipped with refrigerators, range & hood, dishwasher, and garbage disposal.
|
|
What do I need to bring to Kulanaa'o?
We recommend that you contact your roommates prior to moving in to coordinate for many of the common area furnishings and luxuries, such as: televisions, stereos, shower curtains, bath mats, trash cans, microwaves, plates, silverware, cups, pots & pans, cleaning equipment, etc. You may also want to talk to your roommates about seating, entertainment centers, study desks, etc.
For your own personal space, you will need to bring your bath and grooming products (sunscreen) as well as towels, linens, pillows, and whatever else you need to make your place a home. Don't forget your alarm clock - you don't want to be late for class!
Of course there are several shopping centers close by where you can get all of this stuff and more:
Queen Kaahumanu Center
and
Maui Mall
|
|
How do I receive mail and packages?
We do not sort and deliver resident mail. Your mail is processed and delivered by USPS personnel to your designated unit mailbox. When you move-in, the staff will issue you a mailbox key for ease of access. Upon move-out, should you wish to have your mail forwarded, you will need to complete a Change of Address Form with the local post office (our office often has these available). Our resident offices accept packages and they can be retrieved during business hours with proper ID.
|
|
How close is Kulanaa'o to campus?
The facility is located a few blocks from campus and can be reached easily on foot or bike. Please see our Location Page for a map with the specifics.
|
|
What type of parking is available at Kulanaa'o?
We know parking is important and we have designed the facilities to meet the needs of today's students. Our facility offers assigned or open surface parking, with some covered parking at a fee of $70 per month when available. Should you have questions or wish to secure a private space (when available), please call the office for availability.
|
|
What is a Resident Advisor?
Resident Advisors are staff and students who live and work in the housing facility. They are the go-to people. They are there to make life better for you. Resident Advisors are regularly cooking up events like beach parties, bar-b-ques and group outings. It's their job to be the community's concierge. They always know what's happening.
|
|
|
|
|
| |
|
 |